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DID YOU KNOW?
MORE RELIABLE
OpenBand is Consistently More Reliable than Verizon.
The Board of Supervisors’s independent analysis revealed that OpenBand consistently receives fewer trouble tickets per subscriber than Verizon. A comparison to Comcast could not be conducted because Comcast does not report data as comprehensively as OpenBand and Verizon.
SEE THE COUNTY'S ANALYSIS »
96% SATISFACTION
OpenBand Customers Give Service, Quality, and Reliability High Marks.
A December 2009 customer service survey required by OpenBand’s 2005 franchise agreement with Loudoun County revealed that 96 percent of OpenBand Customers rate the overall performance of the OpenBand Customer Service Team as Excellent, Above Average or Average.
SEE THE SURVEY »
NO RATE INCREASE
OpenBand Has Not Increased Rates in Over 6 Years.
OpenBand’s last rate increase of 1.3% occurred on January 1, 2006. One year later, on January 1, 2007, OpenBand lowered its monthly rate by 4%.
LESS EXPENSIVE
OpenBand is Cheaper than Comcast, Verizon, and Direct TV.
The Loudoun County Board of Supervisors’ independent analysis of non-promotional cable rates for four providers in Loudoun County found that OpenBand’s monthly cable rate is lower than those of Comcast, Verizon, and Direct TV. According to the County’s analysis Comcast’s monthly rate is 25% more expensive than OpenBand’s rate, Verizon’s monthly rate is 38% more expensive than OpenBand’s rate, and Direct TV’s monthly rate is 29% more expensive than OpenBand’s rate.
SEE THE COUNTY'S ANALYSIS » |
